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customer service

  CURRENCY

All prices listed are in Singapore Dollars.

ORDER OPTIONS

  1. Online Store - Our store has an easy-to-use shopping cart system.

  2. Email to orders@born-and-bond.com

  3. Fax to +65-6775 5297 (Singapore)

  4. Visit our Distributors or retail shops listed on the Distributors page and buy direct from them.
If you are buying a gift for a friend, let us know the message you want to give and we will provide the gift wrapping service at no extra charge.

PAYMENT OPTIONS

Payments can be made via

  1. cheques or money orders in Singapore Dollars to "Born & Bond" (please ensure that you cross your cheques).
    For local courier delivery, cheques can be handed over to the courier man when delivery is made.
  2. bank or electronic/internet transfer or TT to DBS A/C No. 026-3-000891 or
    OCBC A/C No. 508-312-824-001.
  3. credit card via Paypal (see www.paypal.com) which will be charged in US$.

We will receive your order request via email, process it and calculate the delivery charges. Thereafter, we will email you the confirmation and total amount due. Your order will be shipped out on the next working day.

DELIVERY/SHIPPING CHARGES

Local Delivery (in Singapore only)
Free delivery for purchases of S$80 nett and above.

  1. Self pick-up from us in Clementi (The address will be given to you in the email confirmation of your order.) - Free
  2. By Hand - local courier - S$6.00. Delivery will be made during office hours between 9am to 5pm from Mondays to Fridays, 9am to 12pm on Saturdays.
    No deliveries on Sundays and Public Holidays
  3. By local parcel post - depending on weight of items ordered. This will take about 2-4 days for delivery.

International Delivery

  1. By UPS or Singapore Speedpost. Delivery charge will be informed to you during confirmation of your order via email or fax.

ORDER CANCELLATION

Much as we would like to accede to your request, we will not be able to cancel or alter any order once it has been processed. However, we will allow for return and exchange after you have received your order. Please refer to our Return & Exchange Policy.

RETURN & EXCHANGE POLICY

We, at Born & Bond, want you to be happy with your purchase! If for any reason you are unhappy with your purchase, you can return it to us for an exchange. However, the following conditions will apply for any return & exchange :

  • Merchandise worn, soiled, stained or washed cannot be accepted for any return & exchange.
  • Merchandise must be shipped to the address listed on the Invoice sent with your purchase and reach us within 30 days from the date of receipt.
  • Merchandise on offer are subject to the Terms & Conditions for these items.
  • Customer will bear all the shipping/delivery charges incurred for the return and for the new items.
  • Delivery/Shipping charges are non-refundable.
  • Proof of delivery is not proof of receipt. Born & Bond accepts no responsibility for any lost, misdirected or damaged merchandise sent to us for return & exchange. So for your own safety, please ensure that your merchandise are properly insured or registered if sent via post.

    CUSTOMER PRIVACY POLICY

    Born & Bond respects your privacy and we are committed to protect it! We will never sell, rent, loan or transfer any personal information regarding our customers to anyone. We do not collect any personal information about customers except when specifically and knowingly provided by them. For such information collected, we may use it to inform you about our products, special promotions or events which we think may be of interest to you.

    HOW TO CONTACT US

    We are never perfect and we are constantly striving to give you the best! We welcome your feedback or suggestions on how we can improve our products or services to you. Of course, if you have something nice to say to us, we would be most happy to hear from you as well. Or if you have any enquiries regarding our products or us, please do not hesitate to contact us. You can reach us via :

    1. email at custsvc@born-and-bond.com
    2. phone at +65-6775 5297 and leave us a message on the voicemail
    3. fax at +65-6775 5297

    As I’m often out, my preferred method would be via email as I feel that is the fastest and most cost-effective means of communication in this electronic age. Unless I’m away on overseas trips or ill, I will usually reply your email by the next working day.

    It’s great to be of service to you!
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    To contact us:
    Born & Bond, Tel/Fax: +65-6775 5297      Email: info@born-and-bond.com

    Wholesale enquiries are welcomed.  Email: sales@born-and-bond.com





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